Zerora Solutions Insights · Agency Advice
Request a written scope covering listings, advertising, inventory, compliance support, reporting and strategy. Understand which services carry separate fees.
2. Who controls account access?
Use appropriate user permissions and avoid handing over personal passwords. Confirm how access is revoked if the relationship ends.
3. How will performance be measured?
Choose metrics that matter to your business, including profit and inventory health. Ask whether dashboards show actual historical results or illustrative examples.
4. How are changes approved?
Define authority for price changes, budgets, new product launches and catalog edits. Maintain a record of material account changes.
5. How are risks handled?
Discuss suppression, policy notices, intellectual property complaints, shipping errors and data security. An agency should have an escalation process, not a promise that problems can never occur.
6. What does the contract say?
Review the billing model, deliverables, access rights, confidentiality, termination and transition assistance. Do not rely solely on sales presentations.
7. Can the agency explain its proof?
Ask for permissioned, contextualized case studies. Ensure reporting periods, GMV, revenue and profit are not conflated. Zerora Solutions encourages evidence-led conversations before commitments.
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Educational content only. Marketplace requirements and fees can change; verify current platform guidance for your account.